                    |
 For many organizations and their employees, the months of
January and February include a review of last year's performance. This involves
reflecting upon accomplishments and also where we could have done better. Can
the practice of human performance technology (HPT) help improve your
performance? Your organization may already be using HPT to analyze and manage
your performance. And you can too!
Human Performance Technology is defined as "the systematic approach to
analyzing, improving, and managing performance in the workplace through the use
of appropriate and varied interventions." (American Society for Training &
Development 1992) HPT acknowledges that individual work performance is a
function of many influences including skills, knowledge, tools, resources,
information, feedback, motivation, incentives, to name a few.
Many managers have a tendency to assume a lack of skill or knowledge to be the
cause of a performance problem and so prescribe training to correct the problem.
Unfortunately, training is only the right solution to a performance problem if
the problem exists due to a lack of skill or knowledge. Following the training,
if the performance does not improve, often the employee is thought to be
incapable of "getting it," which leads to disciplinary action and sometimes
termination.
So how can you put HPT to work for you? To begin, if you are encountering a
performance problem, increase awareness and identify the underlying cause.
Performance problems may exist due to a:
- Lack of skills and knowledge -- This is the only place
where training is the answer.
- Lack of information and feedback -- Ask for clearly
defined goals, a job description, and specific, behavior based feedback (the
good and the bad).
- Lack of tools and resources -- What tools do you need to
perform to the level expected? (Software/hardware, access to information,
meetings with key players, etc.)
- Lack of motivation and incentives -- What drives you to
perform well? How fulfilled are you with your work? What blocks your
motivation? Are the performance incentives supporting you?
Coaching Inquiries: Are you performing optimally? What
motivates you to perform? What might be getting in the way of your stellar
performance? What can you ask for at work to further support your positive
performance?
 To reply to this
Pathway, use our Feedback Form. To leaIf you would like to work with a coach who specializes in
organizational development and human learning,
use the Contact Form to arrange for a
complimentary coaching session.
May you be filled with goodness, peace, and joy.
Christina Lombardo Ray, PCC, CPCC (Christina@LifeTrekCoaching.com)
LifeTrek Coaching International
Columbus, OH
U.S.A.
Telephone: 614-332-9747
Fax: 415-634-2301
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