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 Sometimes anxiety soars when we are in a place of answering questions. Questions
can come to us like darts at full speed. Questions from colleagues in meetings,
questions from audience members during presentations, and even questions from
other team members and associates about sensitive topics can bring us up short.
A process for answering questions effectively and with ease includes the
following two steps: First, listen carefully with an intentional hard focus,
fully concentrating on the exact words the speaker is using. Remember, inner
chatter gets in the way of this focused listening, so turn down the volume.
Then, clarify what's being said by bracketing, paraphrasing, checking
perceptions, and probing. In the weeks to come, my snacks will discuss each of
these in practical ways.
For now, my challenge to you is to paraphrase whenever you have the slightest
hint that you may not fully understand what a speaker has asked. Simply put,
paraphrasing is restating in your own words, what you heard a speaker say or
ask. Following a question, you paraphrase, and then after you've confirmed your
understanding of the question, you answer it. Sounds easy, right? It is! So try
it on this week. It can assist you to be more confident about addressing those
darts that come flying in your direction.
 If you would like to learn more about our Organizational Development Coaching
programs and to arrange for an initial consultation,
Click Here or
Email Christina.
May you be filled with goodness, peace, and joy.
Christina Lombardo Ray (Christina@LifeTrekCoaching.com)
LifeTrek Coaching International
Columbus, OH
U.S.A.
Telephone: 614-332-9747
Fax: 415-634-2301
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